There I was, walking with my cannister with 5 liters of gasoline alongside the Zuidas in Amsterdam. The warmest day of the last 50 years, dressed in a black suit. Friendly folks in Tesla’s waving and smiling at me. Temperature close to 40 degrees Celsius, 104 F. Absolutely soaking wet, ruining a still perfectly good […]
AI-powered empathy for customer contact
One of those friends you meet more often while travelling than at home. Cool guy, working for MS, hotel near Solna, Stockholm. We were having dinner – fish, 3 carrots- and finished off with some decent wine, rather expensive in Sweden. He told me about his most recent fight with his wife in their last […]
Double proud
Silence before the storm moment. 0800 on our new 3rd floor, all fresh, all new. The room for the masterclass was ready, tables, chairs and as we’re in Amsterdam: lots of coffee. Test the projector, plenty of post-its, all sharpies in place. The start of a masterclass that we do more and more: explaining Artificial […]
Game of Thrones Network Science
“Did you know? You are just six handshakes away from meeting the President of the USA.” I am not sure when I first heard this statement, but it sure is a captivating premise. I have heard it many times since, cited as a fun-fact at family birthdays by semi-knowledgeable uncles or as super inspirational introductory […]
Exploring textual data with Topic Modelling and Topic Coherence
At Trifork Machine Learning we help companies to innovate by exploring how Machine Learning can help them in their business. Many of our clients have large amounts of textual data that we want to make sense of. This blog post showcases how we can apply Topic Modelling to automatically extract valuable information from real data. […]
Experience Magenta
“Can you help my VP to better understand the importance of people over tech?” Interesting question from one of my old managers. Sure, if I can help, happy to have a coffee. Interesting setting, outskirts of Cologne, Germany. New building, all ornaments pink. Pink like my gin. We started with a coffee, and I asked […]
Using AI to boost Contact Centre performance
Machine Learning Engineer of Trifork, Daniel Middelhede, shares details of an exciting project at Trifork. The following blog post is based on an interview with Daniel. Recently, while working on a project for a customer with more than 4 million clients, Daniel and his Machine Learning colleagues at Trifork had a flash of inspiration. The […]
The best version of you
Facebook showed me the success he had. All photos of smiling people, distant travel, children with straight teeth, impressive cars. And over the years we met and talked about work. Great guy, smart, very much goal driven, a road warrior like myself. So when he called to tell me they were in the middle of […]
The Tunnel is the Illusion
It started as a fairly typical technical project. They had heard about Machine Learning and wanted to first know what it is. So none of our usual business first themes, just straightforward machine learning and what you can do with it. Our CTO and team again did a great job and it resulted in the […]
Do or Do Not
What a great day this week. Privileged to be invited to talk to a great group of people about AI, Machine learning, and how to start the digital transformation needed to start using this all. New Tech from the business point of view. Is there another way to look at it? The audience was from […]