As the traditional pen and paper exams have slowly been replaced by computers either on location or remotely, the need for tools to combat cheating has become a necessity to ensure the integrity of the exam results. Although one would hope moral values would discourage one from cheating when in an exam setting faced with […]
Linux homedir encryption
ZFS features (excerpt) Snapshots and clones. Useful for e.g. docker and system backups. Copy-on-write (making snapshots initially zero-cost). Raid. Encryption. SSD caching. See more on the ZFS wiki page (features) or this reddit post. Ubuntu has released Focal Fossa (20.04) and as I had just acquired my new laptop, I decided to test it out. Getting a software […]
Functional Friction
“I studied politics” she said. “The study of political systems”. Always interesting to ask people you meet for the first time, what they have done before working in IT. Brilliant lady, impressive, responsible for digital in a lot of countries. We talked about outsourcing, if there is a future for outsourcing, and what that would look like. […]
Innovation across Silos
There I was, walking with my cannister with 5 liters of gasoline alongside the Zuidas in Amsterdam. The warmest day of the last 50 years, dressed in a black suit. Friendly folks in Tesla’s waving and smiling at me. Temperature close to 40 degrees Celsius, 104 F. Absolutely soaking wet, ruining a still perfectly good […]
AI-powered empathy for customer contact
One of those friends you meet more often while travelling than at home. Cool guy, working for MS, hotel near Solna, Stockholm. We were having dinner – fish, 3 carrots- and finished off with some decent wine, rather expensive in Sweden. He told me about his most recent fight with his wife in their last […]
Double proud
Silence before the storm moment. 0800 on our new 3rd floor, all fresh, all new. The room for the masterclass was ready, tables, chairs and as we’re in Amsterdam: lots of coffee. Test the projector, plenty of post-its, all sharpies in place. The start of a masterclass that we do more and more: explaining Artificial […]
Experience Magenta
“Can you help my VP to better understand the importance of people over tech?” Interesting question from one of my old managers. Sure, if I can help, happy to have a coffee. Interesting setting, outskirts of Cologne, Germany. New building, all ornaments pink. Pink like my gin. We started with a coffee, and I asked […]
Using AI to boost Contact Centre performance
Machine Learning Engineer of Trifork, Daniel Middelhede, shares details of an exciting project at Trifork. The following blog post is based on an interview with Daniel. Recently, while working on a project for a customer with more than 4 million clients, Daniel and his Machine Learning colleagues at Trifork had a flash of inspiration. The […]
The best version of you
Facebook showed me the success he had. All photos of smiling people, distant travel, children with straight teeth, impressive cars. And over the years we met and talked about work. Great guy, smart, very much goal driven, a road warrior like myself. So when he called to tell me they were in the middle of […]
The Tunnel is the Illusion
It started as a fairly typical technical project. They had heard about Machine Learning and wanted to first know what it is. So none of our usual business first themes, just straightforward machine learning and what you can do with it. Our CTO and team again did a great job and it resulted in the […]