“I studied politics” she said. “The study of political systems”. Always interesting to ask people you meet for the first time, what they have done before working in IT. Brilliant lady, impressive, responsible for digital in a lot of countries. We talked about outsourcing, if there is a future for outsourcing, and what that would look like. […]
Innovation across Silos
There I was, walking with my cannister with 5 liters of gasoline alongside the Zuidas in Amsterdam. The warmest day of the last 50 years, dressed in a black suit. Friendly folks in Tesla’s waving and smiling at me. Temperature close to 40 degrees Celsius, 104 F. Absolutely soaking wet, ruining a still perfectly good […]
AI-powered empathy for customer contact
One of those friends you meet more often while travelling than at home. Cool guy, working for MS, hotel near Solna, Stockholm. We were having dinner – fish, 3 carrots- and finished off with some decent wine, rather expensive in Sweden. He told me about his most recent fight with his wife in their last […]
Double proud
Silence before the storm moment. 0800 on our new 3rd floor, all fresh, all new. The room for the masterclass was ready, tables, chairs and as we’re in Amsterdam: lots of coffee. Test the projector, plenty of post-its, all sharpies in place. The start of a masterclass that we do more and more: explaining Artificial […]
Experience Magenta
“Can you help my VP to better understand the importance of people over tech?” Interesting question from one of my old managers. Sure, if I can help, happy to have a coffee. Interesting setting, outskirts of Cologne, Germany. New building, all ornaments pink. Pink like my gin. We started with a coffee, and I asked […]
Using AI to boost Contact Centre performance
Machine Learning Engineer of Trifork, Daniel Middelhede, shares details of an exciting project at Trifork. The following blog post is based on an interview with Daniel. Recently, while working on a project for a customer with more than 4 million clients, Daniel and his Machine Learning colleagues at Trifork had a flash of inspiration. The […]
The best version of you
Facebook showed me the success he had. All photos of smiling people, distant travel, children with straight teeth, impressive cars. And over the years we met and talked about work. Great guy, smart, very much goal driven, a road warrior like myself. So when he called to tell me they were in the middle of […]
The Tunnel is the Illusion
It started as a fairly typical technical project. They had heard about Machine Learning and wanted to first know what it is. So none of our usual business first themes, just straightforward machine learning and what you can do with it. Our CTO and team again did a great job and it resulted in the […]
Do or Do Not
What a great day this week. Privileged to be invited to talk to a great group of people about AI, Machine learning, and how to start the digital transformation needed to start using this all. New Tech from the business point of view. Is there another way to look at it? The audience was from […]
Raising the bar
When your hair turns grey and you’re just happy you still have hair, friends who are younger turn to you and ask for advice. They just assume you’re wiser. That is not true, it’s more you have made more mistakes. Mistakes you can share with them so they can make new mistakes. Some of my […]